Understanding Errors

Errors

This articles walks through the different types of errors and warnings that are generated in RevLock during a process.

When you create a Sales Order, Customer, Product or Standalone Selling Price in RevLock you can encounter different errors and warnings. We are going to explain those here in detail.

Where to look for these errors?

You can find all the errors of any process under Reports -> Data -> Errors:

What are the actions I can take?

There are two actions available:
Ignore
Resolved

Ignore – This will make the error not appear again even if the error occurs in future
Resolved – This error will be marked resolved. If in future this error occurs again, it will appear in this report.

Can I download the Errors Report?

Yes, you can download the error report by clicking on button.

Automatic Resolution of Errors:

RevLock errors feature is designed in a way that It automatically detects if any error is Resolved in most cases.

Scenario: You have created a Sales Order and SSP was missing for the Product. After providing SSP and re-processing of Sales Order the errors will be marked Resolved automatically.

The above scenario is true for all type of Subscriptions.

Difference between Sync Job and Sales Order Errors (Rev Lock’n Roll).

When a Sync job is executed it initiates the process of adding Sales Orders to the RevLock. If any error occurred during the processing of these Sales Orders prior to initiating addition of those into the System will appear as Job Errors.

Any error that occurred while adding Sales Orders into the System such as SSP not found will appear as Sales Order errors.

Note: Job errors will not be automatically fixed, the user has to fix them. However, Sales Order errors can be automatically fixed when taking appropriate action, such as, adding the missing SSP.

Updated on: 07/07/2021